Transformational Outsourcing: Maximize Value From IT Outsourcing: Services Approach To Outsourcing Management Info
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A SERVICES APPROACH TO MANAGE IT OUTSOURCING
/>Companies outsource today to reduce cost, increase flexibility, and
focus on core competence. Outsourcing is not a fad, but strategic lever
organizations utilize to meet their planned objectives. Outsourcing led
transformations have become a mechanism for generating economies of
scale, specialization, and standardization. Let's face it most
outsourcing initiatives fail to deliver the expected value. The wisdom
isn't a secret - the companies succeeding in this journey invested in
building the right competencies, proper governance, and support
structures to manage these initiatives.
The Customer Centric
Service Competency framework introduced in this book essentially brings
forwards the service orientation and integrates outsourcing
successfully with the usual business of an IT organization. The service
framework encompasses thirty key competencies that can be implemented
over the duration of outsourcing initiative. Implementation of the
services framework will also bring together skills in areas of program
management, service management, vendor management, and relationship
This book is sweeping and perhaps innovative -
for it introduces an integrated view of core services and process
centric competencies to succeed with outsourcing. It also brings forward
a matured competency based method to managing vendor relationships -
more art than science. The information contained in this book, when
applied in context of your organization, will emerge several areas of
efficiencies you may benefit by implementing.
6 Key Reasons
You Must Read This Book
-Innovative services based approach
and practical insights into implementing outsourcing strategy, core
capabilities and their strategic alignment with business.
/>-Written for novice as well as experienced buyers and service
-Guides IT professionals to simplify application
of outsourcing - improving accountability across outsourcing value
chain, and improving benefits.
-Provide easy to understand
tools, techniques, and best practices to manage outsourcing programs and
-Improve service focus for
outsourcing programs by enhancing productivity, reliability,
responsiveness, competency, and maturity.
providers to position themselves as trusted advisors.