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Business process outsourcing (BPO) is one of the very few business
tools available to managers with the power to fundamentally transform
their organizations. Done on a global scale, BPO enables companies to
simultaneously reengineer their existing operations, create a more
flexible and adaptable organizational structure, and tap the best minds
in the world to create an innovation explosion.
For the first time
ever, BPO's best-known expert and pioneer, Michael Corbett, who helped
craft IBM's entry into the outsourcing business, details the
opportunities presented by BPO as well as a plan for implementing and
sustaining its benefits.
The Outsourcing Revolution is
written for executives and managers in organizations of any size who
want to learn how BPO can improve their company's performance. More than
a ""how-to"" book, it provides a comprehensive framework for decision
making and action based on the real-life experiences of executives
heading up successful initiatives for their companies today. Readers
will learn how to:
* Determine the value of BPO for any process.
* Analyze risk, evaluate its potential impact, and use a range of
techniques to reduce, eliminate, and manage that risk.
evaluate, and select the right partner or partners.
contractor relationships into long-term, successful BPO relationships.
* Transition people, processes, and technologies to the BPO state.
* Identify, develop, and reward outsourcing managers.
new ways of doing business ahead of the competition.
Outsourcing Revolution features case studies detailing how
specific companies planned, implemented, and are managing BPO. Results
from surveys of more than 1,500 companies provide real data on what
organizations around the world are doing and why, as well as what does
and doesn't work.
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