Acclaimed for its strong theoretical framework and consistent
organization, Arnold and Boggs' Interpersonal Relationships:
Professional Communication Skills for Nurses, 6th
Edition, remains the definitive resource in developing
effective communication with clients, families, and colleagues in order
to achieve treatment goals in health care. This two-time AJN Book
of the Year award-winner is thoroughly updated and includes current
references describing how to modify communications strategies for
various populations and situations including children, the elderly, end
of life, health teaching, stress, crisis, and colleagues. Two new
chapters address issues in contemporary health care related to promoting
health safety and supporting continuity of care. Not only does this
book present proven communications strategies and principles in nursing,
psychology, and related theoretical frameworks, but also it challenges
you to apply these strategies and principles to numerous exercises and
practical nursing case studies. Written in terms of the nurse-client
relationship, the cutting-edge communications strategies presented are
key for nursing students and professional nurses.

• Covers all mandated topics for nursing
  professionals, from beginning students to staff development in a
  variety of settings, including professional collaboration, health team
  communication, patient-centered care, safety, and hand-off
  communication.
• Discusses nursing, behavioral,
  developmental, family, and communication theories, providing an
  essential foundation and a theoretical perspective of effective
  communication.
• Offers basic concepts first,
  followed by applications with emphasis on assessment, providing a
  sound framework as you prepare for nurse-client interactions.


• Experiential exercises offer the opportunity to
  practice, observe and critically evaluate your professional
  communication skills in a safe learning environment.


• Critical Thinking Exercises promote critical thinking
  processes essential for effective communication in nursing practice.
  
• Includes case examples throughout, creating
  empathy for clients' perspectives and needs.


• Offers Ethical Dilemma and Developing an
  Evidence-Based Practice boxes in each chapter.


• Describes how best to use the electronic health record
  for clear communication with current information on classification
  systems, standards of documentation, and telehealth technologies used in
  nursing.
• Acknowledges humor, gender, and
  touch as important means of communication in interpersonal
  relationships.
• Increases awareness of the issues
  involved in communicating with individuals of various stages of
  life, clients with special needs, and colleagues in all areas of health
  care.
• Provides learning objectives, chapter
  overviews, and a detailed glossary -- all designed to focus your
  learning and help you organize key content.

• A timely NEW Communicating for a Safe
  Environment chapter provides practice guidelines in line with
  The Joint Commission National Patient Safety Goals on improved
  communication among caregivers.
• NEW
  Communicating for Continuity of Care chapter defines COC and
  describes current challenges, and addresses its relational,
  informational, and management dimensions.


• Enhanced discussion on spirituality and end-of-life
  needs focuses on trust, empathy, and the nurse-client relationship
  -- all central components of holistic nursing identified by The Joint
  Commission as priorities for patient care.